Master in Human Resources and Knowledge Management

Program Presentation

The Master in Human Resources and Knowledge Management groups together the basic concepts relating to the management and administration of people in the XXI century, within the framework of an organization’s integrated management and the different processes and tools that can be useful for an efficient conduct thereof.

Through the pedagogical articulation of the theoretical and practical fundamentals of practical cases, within a space of interaction encouraged by professors and the use of a Virtual Campus, a person culminating a Masters in Human Resources and Knowledge Management will be qualified to:

Understand and master the most suitable techniques to enhance their management and decision making skills.
Understand and manage modern techniques in knowledge management, based on the use of new technologies in information processing within the business environment.
Provide management skills and capacities, as well as the methodology applied to the management of people in the organization.
Develop the functions and procedures for the planning, organization, implementation and control of human resources in the company.
Develop strategic bases in line with business objectives, to plan and anticipate future movements in the field of human resources.

Who is the programme for?

The Master in Human Resources and Knowledge Management is designed for professionals and administrators with experience in the area and who are university graduates that wish to expand or consolidate their knowledge in human resources and knowledge management in businesses of the XXI century.

The proposed training methodology, coupled with the clarity, spaciousness, and didactics of the content design, allows the Master in Human Resources and Knowledge Management to be directed at professionals from all areas, that have the desire to involve themselves in the world of human resources in a responsible manner and with a high discipline of study, wishing to serve in this professional field to exercise executive and consulting positions.

Diploma

The successful completion of the Program will allow the student to obtain the degree of MASTER IN HUMAN RESOURCES AND KNOWLEDGE MANAGEMENT, issued by the University where he or she has registered.

Program Structure

The credit structure of the Master in Human Resources and Knowledge Management program is shown in the following table. It should be noted that the duration is merely indicative, as the methodology followed integrates the knowledge and skills to be acquired in each part through integrative exercises of knowledge acquisition and internalization of project practices:

	CREDITS^a
Module 1: Knowledge Management and Organizational Processes	22
Module 2: Human Resources Management	26
Module 3: Administrative Abilities	19
Module 4: Professional Development	5
Scientific Research Methodology and Final Master Project (Mandatory)	15
TOTAL	90

a. The equivalence in credits may vary according to the university where he/she has enrolled. One (1) ECTS (European Credit Transfer System) credit is equivalent to 10 + 15 hours. If the student is enrolled in a university that does not belong to the European Higher Education Area (EHEA), the relation between credits - hours may vary.

Duration

The Master in Human Resources and Knowledge Management has 90 credits.
The duration of the Master in Human Resources and Knowledge Management varies between 12 and 24 months, depending on the student's dedication. In this period of time, the student must have successfully passed all the evaluated activities and approved the Final Project.

Objectives

General objectives

Training professionals who possess strategic and executive thinking of human resources and knowledge management within the context of an integrated and systemic management of the organization, with the support of the new technologies in information and communication.

Specific objectives

Know and master the techniques most suitable to address this area and enhance the management and decision-making ability.
To know and to handle the modern techniques in the management of knowledge, based on the use of new technologies in information processing within the business environment
Offer management skills and abilities, as well as the methodology to implement people in the management of the organization.
Develop the functions and procedures for the planning, organization, execution and control of human resources in the company
Develop the strategic basics in line with the objectives of the company, to plan and anticipate future movements in the field of human resources.
Identify and analyze the activities and responsibilities of the Human Resources Director in each of his/her areas of competence, and to propose tools to fulfill each of the human resources management process phases by covering each of the areas of knowledge.
Understand and manage the processes of creation, generation, formulation and dissemination of individual and collective knowledge in terms of collaborative and cooperative tasks that facilitate and enhance the emergence of viable solutions, concrete and sustainable to real world problems, and whose achievement is manifested in human resources management.

Career Opportunities

Some of the career opportunities for the Master in Human Resources and Knowledge Management, are:

HR Director.
Personnel chief.
Business consultant.
HR consultant.
Specialist in HR.

Study Plan

The Master in Human Resources and Knowledge Management program has a curricular structure based on 4 educational parts:

1^st PART: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PROCESSES

The first part allows you to understand, know and master the techniques of knowledge management in its organizational and technical aspects, as well as the consideration and knowledge of the basic psychosocial processes linked to the same.

The corresponding subjects and hours that compose the first part are shown in the following table:

1^st PART: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PROCESSES
#	SUBJECTS	CREDITS
1	Organizational Structure and Change	2,5
2	Society of Change and Information	4
3	Organizational Culture and Climate	2,5
4	Innovation, Culture and Work Management in the Communication Society	3
5	Collaborative Work in Virtual Environments	2
6	e-Business and its Integration with Management Corporate Systems	5
7	Knowledge Management and Organizational Learning	3
TOTAL		22

2^nd PART: HUMAN RESOURCES MANAGEMENT

The second part allows you to provide the knowledge, tools and techniques for the management of people. Design, review, monitor and evaluate the policies and practices of Human Resources, as well as analyze the activities, roles and responsibilities of the department and its director.

The corresponding subjects and hours that compose the second part are shown in the following table:

2^nd PART: HUMAN RESOURCES MANAGEMENT
#	SUBJECTS	CREDITS
1	Strategic Management of Human Resources	3
2	Position Analysis, Description and Valuation	3
3	Recruitment, selection and promotion	3
4	Training and career plans	3
5	Performance Evaluation and Management by Competencies	2
6	Compensation and Incentives	3
7	ISO 45001	3
8	Human Resources Audit	2
9	Business Ethics and Corporate Social Responsibility	4
TOTAL		26

3^rd PART: ADMINISTRATIVE ABILITIES AND PROFESSIONAL DEVELOPMENT

The third part lets you explain in a didactic and practical way, the relevant aspects related to the development of the managerial skills and competencies required in the context of managing people, so as to provide the knowledge, techniques and appropriate tools for the management of HR, in situations that must be confronted on a daily basis.

The corresponding subjects and hours that compose the third part are shown in the following table:

3^rd PART: ADMINISTRATIVE ABILITIES AND PROFESSIONAL DEVELOPMENT
#	SUBJECTS	CREDITS
1	Management Techniques and Organizational Leadership	3
2	Negotiation and Conflict Resolution Techniques	3
3	Interpersonal Communication Techniques	2
4	Management Techniques in Teamwork	3
5	Time management and conducting meetings	3
6	Stress and Burnout	3
7	Public Presentation Techniques	2
8	Emotional Intelligence	1
9	Personal Marketing	1
10	Intellectual Capital	1
11	Quality as a Management Tool for Human Resources	1
12	Neurolinguistic Programming	2
TOTAL		27

4^th PART: FINAL MASTER PROJECT

The Final Project, which academic load is 150 hours, has as its objective to present a comprehensive document that shows the total development of the proposed project and to achieve the possibility of its real-world implementation.

4^th PART: FINAL MASTER PROJECT
#	SUBJECTS	CREDITS
1	Scientific Research Methodology	5
2	Final Project	10
TOTAL		15

Note: The contents of the academic program may be subject to slight modifications, depending on the updates or the improvements made.

Description of the Subjects

1^st PART: KNOWLEDGE MANAGEMENT AND PROCESSES OF THE ORGANIZATION

ORGANIZATIONAL STRUCTURE AND CHANGE
This subject shows the transformation process that took place in current organizations and analyzes future trends to be faced.

CHANGES IN THE ENVIRONMENT, THE WORLD’S DIVERSITY, THE ORGANIZATIONAL STRUCTURE, ITS DESIGN AND ITS BASIC DIMENSIONS

DESIGN OF THE ORGANIZATION AND ITS FORMS
SOCIETY OF INFORMATION AND CHANGE
It develops a vision that contextualizes the management of technological and cultural change, providing the foundations and approaches to the transit toward the Society of Information and Knowledge and its organizational consequences in business management.

ANALYSIS OF THE CURRENT SITUATION: INFORMATION SOCIETY

ADAPTATION TO CHANGE: MANAGEMENT OF THE CULTURAL AND TECHNOLOGICAL CHANGE

FROM THE CURRENT NETWORK SOCIETY TO THE SOCIETY OF KNOWLEDGE

CHANGE IN THE ORGANIZATIONS: THE OPEN ADMINISTRATION
ORGANIZATIONAL CULTURE AND CLIMATE
The text analyzes the most relevant concepts and the theoretical approaches that are more representative of culture and organizational climate, their relationship, the types and methods for the study, as well as the way to confront and resolve problems.

THE BUSINESS CULTURE AND ITS PROFITABILITY

THE CULTURAL STYLES AND THE ROLE OF THE LEADER IN EFFICIENT MANAGEMENT

THE CLIMATE AND ITS INFLUENCE ON THE ORGANIZATION’S RESULTS
INNOVATION, CULTURE AND WORK MANAGEMENT IN THE COMMUNICATION SOCIETY
This subject will enable to understand and reflect on the role of technologies in the communications society from the perspective of the change that imply the new technological innovations.

INNOVATION FUNDAMENTALS (CONCEPTS, DIFFUSION OF INNOVATIONS, TYPES OF INNOVATION, INNOVATION MODELS)

CHANGES IN THE FORMS AND METHODS OF WORKING (FROM TELEWORKING TO THE MOBILE MANAGEMENT)

CASE STUDY
VIRTUAL COLLABORATIVE WORK ENVIRONMENTS
It makes know the concept and the technologies associated to the collaborative work, from the management of organizational teams up to the management of teams from a distance mediated by virtual environments.

FOUNDATIONS OF THE INDIVIDUAL BEHAVIOR

MANAGEMENT OF GROUPS AND TEAMS

FUNDAMENTALS OF ORGANIZATIONAL COMMUNICATION

MANAGEMENT PROCESSES FOR VIRTUAL ENVIRONMENTS

VIRTUAL COLLABORATIVE WORK ENVIRONMENTS
E-BUSINESS AND ITS INTEGRATION IN MANAGEMENT SYSTEMS
It provides an overview of the management systems of the modern enterprise SCM, ERP and CRM.

SUPPLIES CHAIN MANAGEMENT

BUSINESS RESOURCES PLANNING

MANAGEMENT OF THE LINKAGES WITH CUSTOMERS RELATED TO E-COMMERCE
KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING
It analyzes each one of the typologies of knowledge that are generated in the companies for their management, diagnosis, distribution and availability of information; as key factors of success. It also shows the processes of organizational learning linked to and in accordance with the management of the organizational knowledge.

THE KNOWLEDGE MANAGEMENT (KNOWLEDGE AND MANAGEMENT, OBJECTIVES OF KNOWLEDGE MANAGEMENT, PROPERTIES, AND TYPOLOGIES, TOOLS AND IMPLEMENTATION)

TOWARD NEW PARADIGMS IN TEACHING AND RESEARCH (E-LEARNING)

ORGANIZATIONAL LEARNING AND MATURITY MODELS (THE LEARNING ORGANIZATION, RESEARCH-ACTION OR THE MANAGEMENT OF THEORY AND PRACTICE, MATURITY MODELS OF LEARNING)

2^nd PART: HUMAN RESOURCES MANAGEMENT

STRATEGIC MANAGEMENT OF HUMAN RESOURCES
This subject is oriented to design the conceptual and methodological framework to recognize the strategic and systemic approach of the current Human Resources Management (HRM).

OVERVIEW OF THE EFFECTS OF GLOBALIZATION IN HUMAN RESOURCES

OVERVIEW OF THE HR DIRECTOR FUNCTIONS

THE NEW TECHNOLOGIES IN THE HR MANAGEMENT AND THE CONTROL SYSTEMS OF HR MANAGEMENT
ANALYSIS, DESCRIPTION AND ASSESSMENT OF THE POSITION
It analyzes the advantages and disadvantages that can pose a description, analysis and assessment of positions in the organization, according to the most common methodologies and managing the process from its beginning to its end.

ORGANIZATIONAL STRUCTURE

JOB POSITION. ANALYSIS AND DESCRIPTION OF THE POSITIONS, METHODS AND PROCESSES, THEIR RELATIONSHIP WITH THE TECHNIQUES OF HR, JOB CLASSIFICATION, MAP AND TRENDS
RECRUITMENT, SELECTION AND PROMOTION
The subject shows the selection processes in the business and social environment, and the most effective modalities and tools to design and program phases of the process, observing the ratios and indicators used in the modern company.

GENERAL CONCEPTS

OVERALL PROCESS

DEMAND

PROFESSIONAL PROFILE

EXPLORATION AND EVALUATION

PREPARATION OF A SKILLS PROFILE

REVIEW OF THE COMPETENCY PROFILES OF THE POSITION

DEVELOPMENT OF STRATEGIC MANAGEMENT ON THE BASIS OF POTENTIAL
PERFORMANCE EVALUATION AND MANAGEMENT BY SKILLS
It explains the need to resort to specific theoretical-methodological budgets in order to insert in the MHR’ practice the approach by competencies. It also underlines the need to resort to the training process as the only sustainable path to maintain revitalized such competencies and their development. Moreover, it emphasizes the need to resort to use the performance evaluation as a process of feedback for the revitalization and development of the above-mentioned labor competencies.

PERFORMANCE MANAGEMENT BASED ON SKILLS

PERFORMANCE CRITERIA

PERFORMANCE EVALUATION PHASES

SKILLS ASSESSMENT

CAREER AND SUCCESSION PLANS BASED ON SKILLS

THE ASSESSMENT INTERVIEW

PREPARATION OF A COMPETENCY PROFILE

REVIEW OF THE COMPETENCY PROFILES OF THE POSITION

DEVELOPMENT OF STRATEGIC MANAGEMENT ON THE BASIS OF POTENTIAL
REMUNERATION AND INCENTIVES
This subject shows how to use the remuneration as a management tool integrated in the HR policies and strategies of the company.

THE STRATEGIC MANAGEMENT OF REMUNERATION

REMUNERATION AND MOTIVATION

THE SYSTEM OF REMUNERATION

DESIGN AND IMPLEMENTATION OF THE REMUNERATION POLICY

THE ANNUAL PAY PLANNING PROCESS

COMMUNICATION IN THE PAY PLANNING PROCESS

REQUESTS FOR SALARY OF THE HR DIRECTOR.
TRAINING AND CAREER PLANS
It enables the students to develop a training policy allowing to develop the human potential of their organizations, to achieve the strategic goals of the company and meet the requirements of the current quality certifications, as well as to develop tools and procedures to strengthen the talent in the organization.

IMPORTANCE OF TRAINING IN THE COMPANY

PRINCIPLES THAT ARE ESSENTIAL TO THE EFFECTIVENESS OF THE TRAINING

ELABORATION OF THE TRAINING PLAN

DEVELOPMENT AND IMPLEMENTATION OF THE PLAN

PLAN EVALUATION

CAREER PLANS

PROFESSIONAL CAREER, PHASES AND SEASONS

GENERIC AND SPECIFIC FUNCTIONS IN THE CAREER PLANS

NEEDS AND OBJECTIVES OF THE CAREER PLANS

SUCCESSION PLAN AND POTENTIAL ASSESSMENT (PERFORMANCE EVALUATION)
ISO 45001
This subject presents the active model and the planning of the preventive activity as a basic and critical element of any management model for the prevention of occupational risks, instrumented in the ISO 45001:2018 standard, as well as the necessary documented information and audit requirements. Some of the topics that are addressed in the subject are the following:

THE ROLE OF PREVENTION IN THE GLOBAL MANAGEMENT OF THE COMPANY

Background. The reactive system of action. Elements of success of the active system of action. Integration of preventive activity. How is the integration of occupational risk prevention achieved? What is a management system for occupational risk prevention? Types of management models. Management responsibilities.

PLANNING OF PREVENTIVE ACTIVITY IN THE COMPANY

Introduction. Definition of preventive planning. Planning by objectives and rules of procedure. Aspects of the planning of preventive activities. General planning procedure.

ISO 45001:2018 STANDARD

Introduction. Background of the ISO 45001:2018 standard. High-level structure: Annex SL. Main changes of ISO 45001:2018 with respect to OHSAS 18001:2007. Priorities in the implementation. Certification of the OSH management system according to the ISO 45001:2018 standard. Transition of the specification to the ISO 45001: 2018 standard.

IMPLEMENTATION OF ISO 45001:2018 STANDARD

Introduction. Object and field of application. Normative references. Terms and definitions. Context of the organization. Leadership and participation of workers. Planning. Support. Operation. Performance evaluation.

DOCUMENTED INFORMATION OF THE OSH MANAGEMENT SYSTEM ACCORDING TO ISO 45001:20188

Introduction. Level I: Occupational safety and health management manual. Level II: procedures. Level III: instructions. Level IV: records. Control of documentation.

LABOR RISK PREVENTION AUDIT

General concepts about prevention audits. Principles of audit. Objectives of prevention audits. Types of audits in prevention of occupational risks. The audit process. Evaluation of the occupational risk prevention audit. Necessary requirements to carry out an audit of occupational risk prevention.
HUMAN RESOURCES AUDITING
It provides the student with tools and techniques for the conduct of audits, emphasizing the role of the auditor and the basic aspects in the audit processes.

HUMAN RESOURCES AUDITING, ITS IMPORTANCE

STAGES WITHIN AN AUDITING PROCESS

THE ROLE OF THE AUDITOR

BARRIERS AND KEY ADVANTAGES IN THE HUMAN RESOURCES AUDITING PROCESSES

AUDITING METHODS AND TECHNIQUES
BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY
Business and people management.

INTRODUCTION TO ETHICS

THE MORAL VALUES IN MODERN SOCIETY

ETHICS AND SOCIETY

ETHICS AS A TOOL IN THE BUSINESS MANAGEMENT

3^rd PART: MANAGERIAL SKILLS AND PROFESSIONAL DEVELOPMENT

MANAGEMENT TECHNIQUES AND ORGANIZATIONAL LEADERSHIP
The aim of this subject is to be familiar with and deepen in the styles of leadership and administration, their relationship, differences, importance and theoretical approaches, as well as the skills and abilities necessary for their exercise.

INTRODUCTION TO THE IMPORTANCE OF LEADERSHIP AND BUSINESS ADMINISTRATION

Introduction. The main human resource: people. Administration and social psychology. What is leadership? Definition, differences and functions of the leader and the executive. Corporate culture, values and processes of change. Importance of organizational leadership.

THEORETICAL APPROACHES IN THE STUDY OF ADMINISTRATION AND LEADERSHIP, ITS EVOLUTION

Introduction. Leadership prehistory. Industrial revolution, the classical school of the scientific organization- authoritarian leader. School of Human Relations - democratic leader. Bureaucratic model - charismatic leader. The behaviorist theory -theory features- psychological qualities leader. The organizational development - group leader. Participative administration. Administration’s systemic school - contingency theories. Task- or relationship-oriented leader. Strategic Administration - change by values - competencies.

LEADERSHIP STYLES

Introduction. Definitions. Leadership style. Types of classic leadership styles. Other types of leadership. Models of contemporary leadership styles. Essential principles of the leaders in managing men. Effective leadership.

SKILLS AND ABILITIES OF THE LEADER AND THE EXECUTIVE: TECHNIQUES AND TOOLS

Introduction. Skills and abilities of the leader and the executive. Analysis of the results of a comparative research of leader tourist executives with no leaders in terms of the level of performance. Assessment of personal characteristics. Techniques and tools for the leader's job.
INTERPERSONAL COMMUNICATION TECHNIQUES
The subject identifies the elements that are involved in a process of communication, lists those items and describes the roles of the different characters that are part of the process of communication in a workspace.

COMMUNICATION: GENERAL ASPECTS

PATTERNS OF COMMUNICATION AND THEIR PARTICIPANTS

COMMUNICATION PROCESS

MEANS OF COMMUNICATION

COMMUNICATION BARRIERS

TOOLS AND TECHNIQUES FOR AN EFFECTIVE COMMUNICATION

PERSONAL QUALITIES TO BE A GOOD COMMUNICATOR
NEGOTIATION AND CONFLICT RESOLUTION TECHNIQUES
It contains information to help you understand the theoretical and practical aspects related to the conflict and the most common resolution strategies: Negotiation, Mediation and Arbitration, among others.

INTRODUCTION TO CONFLICT ANALYSIS

Theories on the origin and causes of conflicts. Types of conflicts. Forms of expression of conflicts. Sources or stages of conflicts. Phases or stages of conflicts. Consequences of conflicts. Conclusions.

STRATEGIES OR METHODS TO RESOLVE CONFLICTS

Conflict management (phases and resolution curve). Introduction to conflict resolution strategies. Negotiation strategies. Mediation strategy (facilitation and consultation). Arbitrage strategy.

COMPETENCIES, SKILLS AND ABILITIES TO RESOLVE CONFLICTS

Emotional competencies to resolve conflicts. Personal competencies, social competencies. Social skills. Competencies related to what is commercial. Skills of the specialists in conflict resolution. Conclusions.
WORK TEAMS MANAGEMENT TECHNIQUES
This subject provides the theoretical and practical elements on groups and work teams, their characteristics, and the techniques and tools for their effective management.

WORK TEAMS

Introduction. General considerations. Team formation. The diversity of the types of groups. Differences between groups and work teams. High performance systems and participatory management. Team rules. The management skills for teamworking. The legitimization of perceptions. Rules of teamworking. The consensus. Three key elements to teamwork. Characteristics of the effective teams. Most frequent errors in the conduct of work teams. Conflicts management.

MAIN TOOLS TO IMPROVE TEAMS

Introduction. Interaction between individual and collective interests. The personal self-realization in the team's work. LEADERSHIP AND SELF-DIRECTED TEAMS. Practical exercise The 7 habits of leadership. The eighth habit of leadership. The emotional intelligence in the team. Are you an assertive person? Sociometric networks, the sociogram. The group assessment test. Psychodrama. Meetings and team work sessions. Interaction method. Delegation, autonomy and independence. Management by objectives and results.

TEAM DECISION MAKING. WORK TEAM TECHNIQUES

Introduction. Empowerment. Considerations in line with the decision-making. Factors on which the decision-making process depends. Techniques of generating ideas. Techniques focused on reaching consensus. Techniques focused on organizing ideas. Creativity. Mental locks of creativity.
TIME MANAGEMENT AND CHAIRING OF MEETINGS
It is fundamental to learn how to optimize the working meetings through good preparation and its development . It also provides criteria and techniques for the management of the own time within the framework of the directive function.

THE DIRECTOR'S TIME MANAGEMENT AND EFFECTIVENESS

PRINCIPLES OF THE DIRECTOR’S PLANNING AND ORGANIZATION

THE DELEGATION, CONCEPTS, DIFFICULTIES AND ADVANTAGES

THE DELEGATION PROCESS
STRESS AND BURNOUT
This subject teaches how to manage stressful and burnout situations, within the business organization, by giving the student the necessary theoretical and practical knowledge.

THE MOST IMPORTANT CONCEPTS AND APPROACHES IN THE CONFRONTATION OF OCCUPATIONAL STRESS

TECHNIQUES AND TOOLS FOR THE STRESS MANAGEMENT

CAUSAL FACTORS OF OCCUPATIONAL STRESS

INCIDENCES OF STRESS DEPENDING ON PERSONAL VARIABLES
PUBLIC SPEAKING TECHNIQUES
It develops the capacity of participants to prepare and carry out professional presentations, in order to achieve the desired impact in the audience.

CONCEPTUAL DEFINITIONS OF PUBLIC PRESENTATION IN THE PROFESSIONAL FIELD

SUCCESS FACTORS

PREPARATION, IMPLEMENTATION AND ROLE OF THE PRESENTER
EMOTIONAL INTELLIGENCE
It aims to know and understand the emotional intelligence tools.

INTRODUCTION TO EMOTIONAL INTELLIGENCE

HUMAN INTELLIGENCE

EMOTIONS

EMOTIONAL INTELLIGENCE IN THE COMPANY
PERSONAL MARKETING
This subject shows the necessity of personal marketing in today’s world.

WHY TO MAKE PERSONAL MARKETING?

DEFINITION OF PERSONAL MARKETING

CONDUCTING A PERSONAL MARKETING CAMPAIGN

MARKETING TOOLS
INTELLECTUAL CAPITAL
This subject is aimed at demonstrating that the human factor, as creator and disseminator of knowledge, is becoming one of the main sources of competitive advantages for the organizations.

THEORETICAL FRAMEWORK OF INTELLECTUAL CAPITAL

IMPLEMENTATION MODELS OF INTELLECTUAL CAPITAL

HUMAN CAPITAL: BACKGROUND ON THE VALUATION OF THE HUMAN COMPONENT
THE QUALITY AS A TOOL FOR HR MANAGEMENT
It deepens into the importance of quality as the indispensable tool in HR management.

IMPORTANCE of QUALITY, ITS DEFINITION AND HISTORICAL EVOLUTION

GETTING TO KNOW THE QUALITY MODELS

DEEPENING INTO THE EFFECTS THAT QUALITY HAS IN THE HUMAN RESOURCES MANAGEMENT
NEUROLINGUISTIC PROGRAMMING
It introduces the student in an attractive, practical and current topic. In addition, it shows the models of human behavior through which some people and professionals in particular get the maximum development of excellence, while other people, seemingly doing the same thing, do not achieve it.

THE PSYCHOTHERAPY AS HISTORICAL BACKGROUND OF THE NEUROLINGUISTIC PROGRAMMING (NLP)

EMERGENCE OF THE NLP

CONCEPT OF NLP

REPRESENTATIONAL SYSTEMS

REPRESENTATIONAL SYSTEMS

NLP AND COMMUNICATION
SCIENTIFIC RESEARCH METHODOLOGY
This subject familiarizes the student with the scientific context of research and its conceptual and methodological requirements. The different stages of a research process are presented, by favoring the development of abilities and skills in the methodological design of the final project, as well as in the report or research report development.

Some of the topics covered in this subject are the following:

EPISTEMOLOGICAL ASPECTS OF THE SCIENTIFIC RESEARCH

What is the epistemology? What is a paradigm? Knowledge and science. Positive empirical conception. Hermeneutic or interpretive conception. Poiesis and praxis: a key in understanding the paradigms.

SCIENTIFIC RESEARCH PROCESS

Stages. How to start an investigation? Project: starting point. Choosing a topic. Posing the problem. Posing the research questions. Definition of the objectives. Elaboration of hypotheses. Justification of the research. Definition of the title.

CONSTRUCTION OF THE THEORETICAL FRAMEWORK

What is a theoretical framework? Literature review: Documentation and search for information. What to look for?: primary, secondary, and tertiary sources. Where to look for?: physical and/or virtual location. What kind of literature should be seen in detail?: criteria for choosing. How to read academic texts?: reading and comprehension of written texts strategies. Reproducing/understanding a text: beyond everything or nothing. Useful advice for reading academic texts. How to register the information? Elaboration of the theoretical framework: guidelines.

DESIGN OF THE METHODOLOGICAL STRATEGY

Definition of the type of research design. Classification of the variables. Operational definition of the variable. Sampling. Data collection techniques and tools. Participant observation. Nominal Group. DELPHI technique. Interview in detail. Discussion groups. Life history. Procedures for the data analysis. Qualitative data analysis. Content analysis. Discourse analysis.

RESEARCH REPORT

Parts of a written research report. Formal aspects in developing scientific projects. Composition of written texts: the writing process. Textual issues. Basic textual properties. International regulations on bibliographic citations. General regulations for citations in the text. Bibliographical references at the end of the text. Some criteria to self-assess a research report.

4^th PART: MASTER'S DEGREE FINAL PROJECT

The Master’s Degree Final Project must be a contribution to the field of the Human Resources Management and Knowledge Management, applying the diverse knowledge acquired during the course.

Its contents shall conform to the regulations defined for these purposes.

The development of the Master’s Degree Final Project can be started in parallel to the study of the Program subjects, according to the student’s convenience and availability. However, it is advisable to devote approximately the last semester of the Master's Degree for its development and final drafting.

The general methodology presented enables the student to accumulate, along the Master’s Degree, enough works to quickly develop the Final Project, which, in turn, will be subjected to partial corrections necessary before its final submission.

The work will be supervised by a teacher-tutor, whose assignment will depend on the chosen topic.

Management

Dr. Cristina Hidalgo González. Doctorate in Business QC from the University of León. Associate professor in the Department of Applied Economics at the University of León.
Dr. Rubén Calderón Iglesias. Doctorate in Economics from the University Antonio de Nebrija, Spain. Professor at the Universidad Internacional Iberoamericana.
Dr. Carmen Lilí Rodríguez Velasco. Doctorate in Education from the Universidad Internacional Iberoamericana, Master in Occupational and Organizational Psychology from the University of Havana, and Bachelor in Psychology from the Central University of Las Villas, Cuba. Academic Coordinator and Professor at the Universidad Internacional Iberoamericana.
Dr (c). Daniela Torrico Villarroel. Doctorate in Projects, Marketing Research, Universidad Internacional Iberoamericana (in process). Master’s in Business Administration (La Salle Business Administration). Master’s in Business Marketing and Distribution (Polytechnic University of Catalonia). Academic Program Coordinator of the Master’s program in Strategic Marketing and its Specializations.

Teaching staff and Authors

Dr. David Barrera Gómez. Doctorate in Engineering from the Polytechnic University of Catalonia and MBA from the Barcelona School of Industrial Engineering, UPC. Business, technology and business solutions consultant. Professor at the Universidad Internacional Iberoamericana.
Dr. Roberto M. Álvarez. Doctorate in Project Engineering, Polytechnic University of Catalonia, Spain. Master in Project and Design Management, Politecnico di Milano, Italy. Professor at the University of Buenos Aires, Argentina. Professor at the Universidad Internacional Iberoamericana.
Dr. Sergio Balarezzo Saldaña. Chancellor of Research at the University of Piura. Peru.
Dr. Francisco J. Hidalgo Trujillo. Doctorate in Project Engineering: Environment, Safety, Quality and Communication, from the Polytechnic University of Catalonia. Advisor and consultant to organizations. Analyst of strategic processes and business development.
Dr. Manuel Maeda Takeuchi. Professor of Engineering and Business Administration Programs, University of Piura, Peru. Management experience in Administration, Corporate Projects, Operations Management and Administration and Finance.
Dr. Cristina Hidalgo González. Doctorate in Business Sciences from the University of León. Professor at the Department of Applied Economics at the University of León.
Dr. Olga Capó Iturrieta. Doctorate in Project Engineering: Environment, Safety, Quality and Communication, Polytechnic University of Catalonia, Head of the Projects Area of the Agricultural Research Institute (INIA), Chile.
Dr. Eduardo García Villena. Doctorate in Project Engineering: Environment, Safety, Quality and Communication, from the Polytechnic University of Catalonia. Academic Director of the Environmental Area of the Fundación Universitaria Iberoamericana.
Dr. Rubén Calderón Iglesias. Doctorate in Economics from the Antonio de Nebrija University, Spain. Professor at the Universidad Internacional Iberoamericana.
Dr. Salvador Rus Rufino. Doctorate in Philosophy from the University of Navarra. Doctorate in History, University of León. Professor of the University of León. Director of the Chair of History of the Family Business, University of León.
Dr. Jon Arambarri Basañez. Doctorate in Engineering and Technology from the Polytechnic University of Catalonia UPC - University of Cordoba. MBA from the Institute of Applied Economics of UPV-EHU. Senior Telecommunications Engineer from the School of Engineering of Bilbao. Professor accredited by the National Agency for Quality Assessment and Accreditation (ANECA). Is currently a project manager at estia.fr aimed at creating new products to meet the strategic needs of Aquitaine (France) - Euskadi in eHealth, Industry4.0 and Energy Technologies. Combines his professional work with tasks as an independent consultant and teacher. Has more than 20 years of experience in technology business development and innovation management in the international public-private sector. His research interests combine telecommunication infrastructures (Telecommunication Networks, Multimedia and Internet of Things - IoT) together with the digital transformation (Artificial Intelligence and predictive systems, Cyber-Security) of the business fabric, mainly in the areas of eHealth, Industry4.0 and Energy. Author of numerous scientific publications and an active lecturer on innovative business management.
Dr (c). Saúl Domingo Soriano. Doctoral candidate from the University of León. Master's Degree in General Business Management from the Catalan Institute of Technology in Barcelona. Master in Consulting and e-Business Information Technologies from the University of Las Palmas de Gran Canaria, Spain. Director of Master's Final Projects and Specializations, FUNIBER.
Dr. Diego J. Kurtz. Doctorate in Engineering and Knowledge Management by PPGEGC - UFSC. Master's in International Business - Wiesbaden Business School, Germany. Core Research for Sustainability Management (www.ngs.ufsc.br) and Junior SME Dynamic Project Researcher (www.dynamic-sme.org). Program Coordinator and Professor at FUNIBER.
Dr. Julién Brito Ballester. Doctorate in Education from the Iberoamerican International University. Master’s Degree in Labor and Organizational Psychology, University of La Havana, Cuba. Master's Degree in Human Resources Management from the Universitat Autònoma de Barcelona. Master's Degree in Systemic Coaching from the Universitat Autònoma de Barcelona. International Consultant and Expert in Human Resources Management, Training, Development and Professional Skills.
Dr (c). Diana Patricia Cortés Díaz. Doctorate in Projects, Universidad Internacional Iberoamericana (in process). Master in Human Resources and Knowledge Management from the University of León, Spain. Consultant specialized in Labor Law and Social Security. Program Coordinator and Professor at FUNIBER.
Dr (c). Andrea Gutiérrez Jiménez. Doctorate in Projects, Universidad Internacional Iberoamericana (in process). Master in Human Resources and Knowledge Management from the University of León, Spain. Program Coordinator and Professor at FUNIBER.
Dr. Carmen Lilí Rodríguez Velasco. Doctorate in Education from the International Iberoamerican University, Master in Occupational and Organizational Psychology from the University of Havana, and Bachelor in Psychology from the Central University of Las Villas, Cuba. Academic Coordinator and Professor at the Universidad Internacional Iberoamericana.
Dr (c). Daniela Torrico Villarroel. Doctorate in Projects, Marketing research, Universidad Internacional Iberoamericana (in process). Master in Business Administration (La Salle Business Administration). Master in Marketing and Commercial Distribution (Polytechnic University of Catalonia). Program Coordinator and Professor at FUNIBER.
Dr (c). Lina Pulgarín Osorio. Doctorate in Projects, Universidad Internacional Iberoamericana (in process). Master in Integrated Management: Prevention, Environment and Quality, Polytechnic University of Catalonia. Program Coordinator and Professor at FUNIBER.
Ms. Antonio Vega. Diploma in Business Administration and Management from ESADE. Master in Human Resources Management and Consulting in Organizations from the University of Barcelona. Coach and Consultant in Strategic Planning, Leadership and Organizational Development. President of Fundación Humaniza.
Ms. María Eugenia Luna Borgaro. Master in Human Resources and Knowledge Management from the University of León, Spain. Expert in Human Resources Management and Management Skills. Professor at FUNIBER.